Your order

Track your parcel.

Every parcel leaves us tracked. Paste the number from your dispatch email and follow it from here.

Opens 17TRACK in a new tab. It recognises the carrier from the number itself, so you do not need to know who is carrying your parcel.

After you order

Two emails, then a parcel.

  1. Confirmation

    Within minutes of ordering, a confirmation email arrives with a View your order link. That page is your live order status: it updates on its own as the parcel is picked, dispatched and delivered.

  2. Dispatch

    Orders leave us within two working days, Monday to Friday excluding public holidays. When the parcel goes, a second email brings the carrier's tracking number.

  3. Delivery

    Free and tracked to every United Kingdom address, with parcels typically arriving within nine days of the day you order. Once it is with the carrier, the date shown in the tracking is the one to go by.

If it is taking longer

You should not have to chase a carrier.

Write to us with your order number and we do that part. There is one person behind Camil in bed, so you are answered by someone who knows your order.

contact@camilinbed.com

  • Nothing has moved for a few daysIf it has been more than 14 days since you ordered, write to us and we investigate with the carrier. If a parcel is confirmed lost in transit, we replace it or refund it in full, at your choice.
  • Marked delivered, but not with youCheck with neighbours and any safe place first, then write to us with your order number and we take it from there.
  • Lost the emailsWrite to us and we resend your order status link straight away.
  • Need to change the addressOnly before dispatch. Once a parcel has left us the address cannot be changed. If it comes back to us, we contact you to arrange redelivery.